Customer-Centric Excellence
We have been focusing on our customers and the services, which is a major reason for us to get deep trust from customers. Before sales, we make complete preparations and take full responsibility for customers to help them get full understanding about our hight-performance products and competitive pricing. In addition, our prompt and excellent after-sales services offer further guarantee to customer’s usage. To ensure the best customer services, we have established a complete customer service system.
BEFORE PURCHASE
Pre-Sales Service
Present products’ performance, features and parameters in details to our customers and help them get complete understanding.
Provide optimum technical solution to our customers
Provide training to users before sales
We offer demonstration or manuals for easy devices-users and complete training for complicated devices-users.
AFTER PURCHASE
After-Sales Service
Present products’ performance, features and parameters in details to our customers and help them get complete understanding.
Regular return visit to users, to know the system status and new demands
Free repair within guarantee period and charge for cost after guarantee period
Complete records and repair ways to users for a detailed understanding problems
Free upgrades of software to users
