Location: Eningen, Germany (hybrid, 2–3 days on-site)  

Number of Openings: 1

Contact Us: hr@klgsmartec.com

What you will do

1. Customer & Sales Support

• Support the sales team in technical meetings, workshops, and presentations 
• Act as a technical advisor to customers, helping them design solutions using our products 
• Clarify technical requirements and translate them into feasible solution approaches 

2. Solution Support & Architecture Guidance

• Assist customers and partners in designing industrial network architectures 
• Provide guidance on topologies, redundancy mechanisms, and performance considerations 
• Ensure proposed solutions are aligned with real-world operational constraints 

3.Validation & PoCs

• Build and execute proof-of-concepts and lab tests 
• Validate scenarios such as redundancy failover, QoS behavior, and resilience 
• Reproduce and analyze customer-specific use cases 

4.Partner Enablement

• Deliver technical training to partners and distributors 
• Prepare technical documentation, guidelines, and reference architectures 

5.Post-Sales & Escalation Support

• Support technical escalations during and after deployment 
• Troubleshoot complex issues in cooperation with internal teams 

6.Collaboration with R&D

• Work closely with engineering teams to transfer field feedback into product improvements 
• Prepare technical requirements, bug reports, and feature requests 
• Support validation of fixes and new functionalities 

7.Industry Representation

• Represent the company at trade shows, exhibitions, and industry events
• Demonstrate products, engage with customers, and support lead generation activities 

8.Competitive Positioning

• Support positioning of company solutions in competitive customer environments 
• Contribute to understanding how our products compare to alternative solutions in real deployments

What you bring

1.Must-have

• Strong experience in industrial or enterprise networking
• Hands-on knowledge of: L2/L3 networking, VLAN, QoS, Redundancy protocols: RSTP, MRP, PRP/HSR
• Experience supporting customers in designing network solutions 
• Strong troubleshooting skills across network and system layers 
• Fluent English (mandatory) 

2.Should have

• Experience with: Linux systems, Edge computing / industrial PCs, PLC environments 
• Understanding of industrial cybersecurity (e.g. IEC 62443) 

3.Nice to have

• Knowledge of industrial protocols (e.g. Modbus, PROFINET, OPC UA) 
• Experience in energy, rail, or industrial automation domains 
• Familiarity with time synchronization (PTP / IEEE 1588) 
• Exposure to industrial networking vendors such as Moxa, Cisco, Belden (Hirschmann), or Siemens (Ruggedcom) 

Working setup

• Location: Eningen, Germany (hybrid, 2–3 days on-site) 
• Region: Europe & Middle East 
• Travel: approximately 15–20% (primarily Europe, occasional international travel) 

Why this role

• Work on real industrial systems deployed in critical infrastructure 
• Exposure to international projects and customers 
• Close collaboration with R&D and product development
• Small, focused team with high individual impact